In this course you will be learning the art of communicating with and handling customers. Also you will be trained on the skills required for the proper management and maintenance of the front office. The Front Office Operations course will help you gain the skills required to provide front office support in an effective and professional manner.

Duration : 1 year(6 months+6months)

1st Month- Foundation

2nd– 6th Month-Theory (Classroom)

Next 6th months-On the job training

 

Foundation Classes for first month

  • Hotel Industry-Introduction
  • Personal Grooming-Grooming standards
  • Health and Safety
  • Communicative English Skills
  • Numerical skills-Basic accounting
  • Basic Handling of Hotel Equipments
  • Work Ethics

Course Content

  • Organizational Structure of Front office
  • Attributes of front office staff & Front office terminology
  • Reservation Operations
  • Arrival of Guest(Check in)
  • Guest in residence-Providing customer services
  • Departure of guest(Check out)
  • Billing

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Admissions Open For 2019-2020

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